מחיקת חשבון ונתונים - חשמלינק

Delete your account - Chashmalink

This page explains how to delete your account in the app חשמלינק – השוואת מסלולי חשמל (Chashmalink) and on chashmalink.com, developed and operated by SinaiPeak Technologies. The app and the website share one account; deleting it in either deletes it in both.

How to delete

1. In the app: Account screen → "מחיקת החשבון" (Delete account) → confirm.
2. On the website, without the app: sign in (same phone number or email, with a one-time code) at chashmalink.com/my-home/settings → Delete account → confirm.

What is deleted

Your account details (phone, email, name, marketing consents), your homes and their address, every consumption report and uploaded consumption file including the hourly readings (their contribution to the aggregated national statistics is withdrawn), and your devices' notification tokens. Deletion is immediate and permanent.

Delete some of your data, keep the account

A consumption report and its file: in the app, Reports tab → delete next to the report (or in the website's report list); the report, its file and hourly readings are deleted and withdrawn from the national statistics. Your home address: website settings → delete address. Marketing and notification consents: switch off any time in the app's Account screen or the website settings.

What is kept, and for how long

Call-back requests you already sent to an electricity supplier were passed to that supplier at your request; we keep them, unlinked from the account, to handle the request and settle with the supplier, for as long as the law requires. A record that the deletion happened (date and the phone or email) is kept for audit and security. App usage statistics (Google Analytics for Firebase) are kept by Google for up to 14 months and contain no name, phone or email.